fb8 Privacy Policy — Your Data, Protected

About This Privacy Policy

This Privacy Policy ("Policy") describes how fb8 ("we", "us", "our") collects, uses, stores, and discloses personal information provided by you ("Player", "User") when you access or use the fb8 platform at fb8.cam, including all associated games, services, promotions, and customer support channels. By registering an account or continuing to use fb8, you acknowledge that you have read and understood this Policy.

This Policy applies to all fb8 services accessible from Bangladesh, including the main casino platform, sports betting section, promotional landing pages, and any mobile-optimised interfaces. It is intended to give you a clear and transparent account of our data practices in plain language, consistent with the formal legal register required of a privacy document.

Information We Collect

fb8 collects personal information in the following categories when you register, verify your account, use the platform, or contact our support team. We collect only the information that is necessary to deliver a safe, compliant, and enjoyable service.

• Registration data: Your mobile phone number, chosen username, date of birth, and country of residence. This information is required to create and verify your fb8 account.
• Identity verification (KYC) data: Where required for fraud prevention, anti-money laundering compliance, or age verification: government-issued photo ID (National ID card, passport, or driving licence), a photograph or selfie for liveness verification, and proof of address documents such as a utility bill or bank statement.
• Financial data: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. We do not store full card numbers or mobile banking PINs. Payment data is handled via secure, encrypted channels.
• Usage and gameplay data: Session logs, game history, betting records, deposit and withdrawal history, bonus activity, and platform interaction data. This data is used to operate the service, resolve disputes, and comply with responsible gaming obligations.
• Device and technical data: IP address, device type and model, operating system, browser type and version, time zone, and approximate geolocation derived from IP address. This information is used for fraud detection, security monitoring, and service optimisation.

We do not collect sensitive categories of personal data (such as racial or ethnic origin, religious beliefs, or health information) for any operational purpose. Where any such data is incidentally provided (for example in a support chat), it is not stored or used beyond the immediate context.

How We Use Your Information

fb8 uses collected personal information for the following purposes. We process your data only where we have a lawful basis to do so, as described in Section 3 of this Policy.

• Account management: To create, maintain, and verify your player account, authenticate your identity at login, and communicate account-related notifications including security alerts and transaction confirmations.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, and other payment partners; to credit bonuses and free spins; to record and settle bets; and to provide access to all games and features on the fb8 platform.
• Legal and regulatory compliance: To conduct KYC identity verification, fulfil anti-money laundering (AML) obligations, perform source-of-funds checks, maintain mandatory transaction records, and report suspected illegal activity to relevant authorities where required.
• Fraud prevention and security: To monitor platform activity for signs of fraud, multiple account abuse, collusion, bot use, and other prohibited conduct. To enforce these findings by suspending or closing accounts where necessary.
• Responsible gaming: To implement and monitor deposit limits, session reminders, self-exclusion requests, and other responsible gaming tools. To identify players showing signs of problem gambling behaviour and intervene appropriately.
• Marketing communications: Where you have opted in to receive promotional communications, to send relevant offers, bonus notifications, and platform updates via SMS or in-platform messaging. You may opt out of marketing communications at any time by contacting fb8 support.

Legal Basis for Processing

fb8 processes your personal data on the following lawful bases. More than one basis may apply to a single processing activity.

• Contractual necessity: Processing required to perform the contract between you and fb8 — specifically, creating your account, processing transactions, and delivering the gaming service you have subscribed to.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, age verification requirements, and mandatory transaction reporting.
• Legitimate interests: Processing necessary for fb8's legitimate business interests, including fraud prevention, platform security, responsible gaming enforcement, and service improvement — provided these interests are not overridden by your fundamental privacy rights.
• Consent: Where you have given explicit consent — for example, opting in to receive promotional SMS messages. You may withdraw consent for consent-based processing at any time by contacting fb8 support, without affecting the lawfulness of prior processing.

Sharing Your Information

fb8 does not sell your personal data to third parties. We share personal information only in the circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: We share transaction data with payment service providers — including bKash, Nagad, Rocket, and Upay — to process your deposits and withdrawals. These providers are contractually bound to handle your data securely and in accordance with their own privacy obligations.
• Game providers: We share your player identifier and session data with third-party game providers — such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — to enable game functionality, record game outcomes, and resolve disputes. These providers do not receive your full personal profile.
• Regulatory and law enforcement authorities: We may be required by law, court order, or competent regulatory authority to disclose personal information about specific accounts. In such cases fb8 will comply with the lawful requirement and, where permitted, notify the affected account holder.
• Fraud prevention and AML partners: We may share data with fraud detection and anti-money laundering screening services to verify identities, screen against sanctions lists, and detect suspicious patterns. These services act as data processors under contractual data protection obligations.

Data Retention

fb8 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following retention framework. Account data and transaction records are retained for a minimum of five years from the date of account closure to meet AML recordkeeping obligations. KYC documents are retained for the same period. After the mandatory retention period, data is securely deleted or anonymised.

Active player accounts: data is retained throughout the lifetime of the account and for five years following closure. Game logs and bet records: retained for five years. Marketing consent records: retained for the period of the marketing relationship plus two years. Support communications: retained for two years. Device and technical logs: retained for 12 months unless required for an ongoing fraud investigation.

Cookies and Tracking Technologies

fb8 uses cookies and similar tracking technologies to operate the platform, maintain session state, and detect fraud. The following categories of cookies are in use on fb8.cam.

• Strictly necessary cookies: Session authentication cookies that keep you logged in during a platform session. These cannot be disabled without breaking core functionality. They expire when you close your browser or log out.
• Functional cookies: Cookies that remember your language preference, display settings, and recent activity to personalise your experience. These can be disabled via your browser settings, though some platform features may behave differently as a result.
• Security and fraud detection cookies: Cookies and device fingerprint signals used to detect suspicious login patterns, identify bot traffic, and flag account takeover attempts. These operate in the background and are essential to platform integrity.

You can manage or delete cookies at any time through your browser's settings. Note that disabling all cookies may prevent certain fb8 features from working correctly, including the login session and game loading. fb8 does not use third-party advertising cookies or behavioural tracking cookies.

Data Security

fb8 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and fb8 servers; encrypted storage of sensitive account and financial data; access controls restricting internal data access to authorised personnel on a need-to-know basis; regular security reviews of platform infrastructure; and multi-factor authentication requirements for administrative access.

While fb8 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that affects your rights and interests, fb8 will notify affected players within a reasonable timeframe and take immediate remediation steps. If you suspect your fb8 account has been compromised, contact support immediately at [email protected].

Your Privacy Rights

As a player registered with fb8, you have the following rights in relation to your personal data. To exercise any of these rights, contact fb8 support at [email protected] with your registered mobile number and a description of your request. fb8 will respond within 30 days.

• Right of access: You have the right to request a copy of the personal data fb8 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data held about you. For account details such as your registered name or date of birth, rectification requests may require supporting documentation.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to fb8's legal obligation to retain certain data (such as AML records) for mandatory retention periods.
• Right to restriction: You may request that fb8 restricts processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling. You also have an unconditional right to object to direct marketing communications, which fb8 will honour immediately upon receipt of your objection.

Children's Privacy

fb8 is strictly an adults-only platform. No person under the age of 21 is permitted to register or use fb8 services. fb8 does not knowingly collect personal information from individuals under 21. If fb8 identifies that an account was opened by a person under 21, the account will be closed immediately and all associated data handled in accordance with our underage account closure procedure. Parents and guardians who believe a minor in their care has accessed fb8 should contact support at [email protected] immediately for assistance.

Third-Party Links and Services

The fb8 platform may reference third-party game providers, payment partners, and sports data services. While fb8 selects partners with strong data protection standards, we are not responsible for the privacy practices of third-party services. Each third-party provider operates under its own privacy policy. When your data is shared with a game provider or payment processor for the purpose of delivering fb8 services, that sharing is governed by a data processing agreement that binds the third party to handle your data securely. We encourage you to review the privacy policies of any third-party services you interact with directly.

Changes to This Privacy Policy

fb8 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material — for example, where we introduce a new category of data processing or change the purposes for which existing data is used — we will notify registered players via their registered contact method at least 7 days before the change takes effect.

The current version of this Privacy Policy is always available at fb8.cam/privacy-policy. The "Last updated" date at the top of this Policy indicates when it was most recently revised. Continued use of fb8 after the effective date of a revised Policy constitutes acceptance of the updated terms.

Contact and Privacy Queries

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data fb8 holds about you, please contact the fb8 support team. We aim to acknowledge all privacy queries within 48 hours and to provide a full response within 30 days. Support is available 24/7 via live chat on the fb8 platform.

Email: [email protected]